Frequently Asked Questions

The payment methods available for your cart are displayed during checkout. Availability can depend on the cart, order total, destination, customer eligibility, and payment-provider rules. Review the Payment Options page before placing a large or time-sensitive order.

The checkout currency and final order total are shown before payment. Your card issuer, wallet, bank, or payment provider may apply its own conversion rate or international transaction fee when your account uses another currency.

Checkout shows the payment action required for the selected method. An authorization, capture, or later payment step can vary by provider and order type. Review the checkout summary before confirming the order.

Confirm the billing address, card details, available funds, and any verification requested by the payment provider. If the problem continues, try another method shown at checkout or contact the provider before retrying repeatedly.

Enter an eligible code in the cart or checkout where offered. Product, brand, sale, expiry, order-total, and combination rules can limit a code. The checkout total is the final confirmation that a discount was accepted.

The order confirmation and payment-provider record are the first proof of purchase. If you need a separate invoice or business document, contact support with the order number and the billing information that should appear on it.

Some orders require an automated or manual check to protect the customer and store from unauthorized payment. Support may request confirmation through an approved channel, but will never ask for a password or full payment-card number.