Frequently Asked Questions

Use the Order Lookup tool with your order number and billing email. When tracking is available, it will show the carrier and tracking number. Supplier-direct or multi-item orders can receive more than one tracking update.

Delivery time includes order processing plus carrier transit. Stock location, supplier processing, freight requirements, destination, and carrier conditions can all affect timing. Use Order Lookup for the latest status of an existing order.

Photograph the outer box, shipping label, packaging, and product before discarding anything. Contact support promptly with your order number and the photos so the carrier, supplier, return, or warranty path can be reviewed.

Check every tracking number and all packaging first, because multi-supplier orders can arrive separately. Then contact support promptly with the order number, package label, photos, and a list of what arrived so the correct carrier or supplier investigation can begin.

Start a return request within the applicable review window and wait for authorization before shipping anything back. New and unused items are generally easier to approve. Installed, opened, electrical, supplier-direct, special-order, custom, final-sale, or damaged items may have additional restrictions or may not qualify.

Open the Returns and Exchanges page and submit the request with your order number, contact details, item condition, and reason. Submission does not authorize a shipment; wait for review and return instructions.

These products often have additional restrictions because installation, programming, contamination, or electrical connection can change their condition. Do not uninstall or ship anything until support confirms whether a return, exchange, or warranty route is available.

The payment methods available for your cart are displayed during checkout. Availability can depend on the cart, order total, destination, customer eligibility, and payment-provider rules. Review the Payment Options page before placing a large or time-sensitive order.

The checkout currency and final order total are shown before payment. Your card issuer, wallet, bank, or payment provider may apply its own conversion rate or international transaction fee when your account uses another currency.

International availability depends on the destination, product, brand restrictions, package size, carrier service, and export requirements. Enter the complete destination during checkout or contact support before ordering if availability is unclear.

International orders can incur duties, import taxes, brokerage fees, and destination charges. Estimates and collection methods vary by destination and carrier; final amounts may be assessed outside LifeStyle Racing checkout.

Return eligibility is still product-specific, but international shipping, customs documents, duties, brokerage, and destination rules can make the process different. Request authorization before shipping and do not assume import charges or outbound shipping are refundable.

Provide the exact year, make, model, trim, engine, drivetrain, market or region, and relevant production details. Include the product link or SKU and VIN when applicable. Fitment guidance is based on the information supplied and the manufacturer's application data.

Yes. Engine, trim, emissions equipment, steering position, bumpers, lighting, electronics, and production specifications can vary by market. Always provide the destination market or country when requesting fitment help.

Availability can come from LifeStyle Racing, a distributor, or the manufacturer and can change before fulfillment. Contact support before ordering when timing is critical, especially for supplier-direct, preorder, special-order, or discontinued products.

Check the product page, Product Manuals and Specs area, manufacturer documentation, or contact support with the product link and part number. Always follow the latest manufacturer revision for installation and operating limits.

Use a qualified installer for safety-critical, electrical, fuel, brake, suspension, tuning, fabrication, airbag, or complex mechanical work, and whenever the manufacturer requires it. Professional installation may also be required for warranty consideration.

Road-use, emissions, noise, lighting, safety, and modification rules vary by country and local jurisdiction. Product availability does not guarantee legal use. Check the manufacturer documentation and the rules that apply where the vehicle will be registered or operated.

Warranty coverage is set by the manufacturer and varies by brand and product. Coverage, duration, exclusions, proof requirements, and whether the customer works with the manufacturer or LifeStyle Racing are product-specific.

Contact support with the order number, product serial or part number, installation details, symptoms, photos or video, and any diagnostic results. Do not discard, modify, or ship the product until the required process is confirmed.

Use the Contact Support page, live help, support ticket area, listed support email, or listed phone number. Include your order number, product link, vehicle details, and the outcome you need so the request can be routed correctly.

Contact support immediately. Cancellation is only possible before warehouse picking, supplier submission, or fulfillment begins. A request is not confirmed until support approves it.

Contact support as soon as possible with your order number and the requested change. Product, quantity, or address changes cannot be guaranteed after payment review, supplier submission, or fulfillment begins.

Items can ship from different warehouses or suppliers. Each shipment may have its own carrier, tracking number, and delivery date, so check every tracking update linked to your order.

Availability and lead times come from the supplying brand or warehouse and can change. Support will share confirmed updates when available. Contact support before ordering if a deadline is critical.

Check the spam or junk folder and confirm that the email address used at checkout is correct. If no confirmation appears, contact support with your name, approximate order time, and payment reference. Do not place a duplicate order unless support confirms the first attempt failed.

Preorder and release dates are estimates supplied by the manufacturer or distributor and can move without notice. Other items on the same order may be held or shipped separately depending on fulfillment availability.

A carrier can take time to scan a package after a label is created. If the tracking page remains unchanged beyond the carrier's normal scan window, contact support with your order number.

Contact support immediately. Address changes are not guaranteed after fulfillment begins, and some carriers or payment reviews restrict rerouting. Never send a new address through public community posts.

Eligibility depends on the product, carrier, destination, and address type. Oversize or freight items normally require a physical delivery address and may require an appointment. Confirm special delivery needs before ordering.

Available carrier and service choices depend on the destination, warehouse, supplier, product size, and account restrictions. Add special delivery requirements before ordering or contact support; a requested carrier cannot always be guaranteed.

No. Delivery estimates can change because of supplier processing, carrier scans, customs, weather, regional disruptions, or appointment scheduling. Use the latest carrier tracking as the current estimate after shipment.

Responsibility depends on the reason for the return, product condition, supplier requirements, and the approved resolution. Do not purchase return shipping until support provides the correct return location and instructions.

Approved refunds are issued after the returned item and required documentation are reviewed. Bank or payment-provider posting time begins after the refund is issued and varies by provider.

The applicable window is normally measured from confirmed delivery, but manufacturer, supplier, product, and regional terms can differ. Start the request as soon as possible and check the Returns and Exchanges page for the rules that apply to the item.

Yes. A manufacturer, distributor, freight provider, or payment process may apply a restocking, handling, inspection, or non-refundable shipping charge. Any applicable deduction should be confirmed during return review before the item is sent.

Checkout shows the payment action required for the selected method. An authorization, capture, or later payment step can vary by provider and order type. Review the checkout summary before confirming the order.

Confirm the billing address, card details, available funds, and any verification requested by the payment provider. If the problem continues, try another method shown at checkout or contact the provider before retrying repeatedly.

Enter an eligible code in the cart or checkout where offered. Product, brand, sale, expiry, order-total, and combination rules can limit a code. The checkout total is the final confirmation that a discount was accepted.

The order confirmation and payment-provider record are the first proof of purchase. If you need a separate invoice or business document, contact support with the order number and the billing information that should appear on it.

Some orders require an automated or manual check to protect the customer and store from unauthorized payment. Support may request confirmation through an approved channel, but will never ask for a password or full payment-card number.

Brands, carriers, export rules, dimensions, hazardous-material restrictions, and regional distribution agreements can limit a product or destination. Contact support with the product link and destination country for a manual check.

The store displays the checkout currency before payment. Conversion rates, foreign transaction fees, and the final amount shown on your statement are controlled by your bank or payment provider unless checkout explicitly states otherwise.

Some fluids, pressurized items, batteries, chemicals, and oversize products cannot use standard international services. Availability depends on product classification, carrier rules, route, and destination law. Contact support before ordering.

At minimum, provide year, make, model, email, and the product being considered. Trim, engine, drivetrain, VIN, destination market, current modifications, and installation goals help resolve applications with multiple configurations.

Support can review the available information, but modified vehicles may require measurements, photos, part numbers, fabrication, tuning, or installer confirmation. List every modification that could affect clearance or compatibility.

Universal parts are not guaranteed to bolt onto every vehicle. They may require measurements, fabrication, adapters, wiring, tuning, or professional installation. Review the manufacturer specifications before ordering.

A VIN can help identify factory configuration, but it may not show later modifications, regional differences, production changes, or every manufacturer application rule. Include the full vehicle specification and current modifications with the VIN.

Measure whenever a product is universal, clearance-sensitive, wheel or tire related, fabrication-dependent, or affected by modifications. Compare the measured dimensions with the manufacturer drawing rather than relying only on a model name.

Product photos are representative. Finish, colour, texture, packaging, branding, included hardware, and small design details can change by production run or screen display. Use the manufacturer part number and current specifications as the primary reference.

The manufacturer part number identifies the exact application and specification more reliably than a shortened product title. Compare it before ordering and include it in fitment, support, return, or warranty requests.

Instruction availability varies by manufacturer and product. Check the product page, Install Guides area, package contents, and manufacturer resources before starting. Stop and confirm the procedure if instructions conflict or required information is missing.

It can. Manufacturer exclusions often address competition, off-road use, improper installation, tuning, misuse, modification, or operation outside published limits. Review the product warranty and off-road or race-use notices before use.

Requirements vary, but commonly include proof of purchase, the product and serial or part number, installation records, photos or video, diagnostic results, and a description of the failure. Keep the product and packaging until the claim is resolved.

Manufacturer product warranties often focus on the product itself. Labour, removal, installation, tuning, travel, towing, fluids, shipping, and consequential costs are only covered when the applicable written warranty explicitly includes them.

The manufacturer determines the available remedy, which may involve repair, replacement with a current equivalent, credit, or another approved resolution. An identical replacement cannot be guaranteed when a product is discontinued.

Response time depends on request volume, time zone, supplier research, and the information required. Complete order, product, and vehicle details help avoid follow-up delays. Use one support thread for the same issue when possible.

Use Order Lookup with the order number and billing email. If no result appears, contact support using the same email address used at checkout.

Use the password-reset option and check the spam or junk folder for the message. Make sure you are using the email linked to the account. If the reset still fails, contact support without sharing your password.

A saved vehicle helps narrow browsing and remembers commonly used vehicle details, but it does not replace a product-specific compatibility check. Confirm the exact trim, engine, drivetrain, market, and modifications before ordering.

Open My Support Tickets while signed in to review available ticket history or updates. Reply in the existing ticket when the issue is the same so the order, product, and previous research remain together.